Cancellation & Sick Policy

Play · Connect · Grow

At The Clubhouse, we know life happens — kids get sick, plans change, and sometimes things just don't go as planned. While we'll always do our best to accommodate, we also plan staffing, materials, and program prep in advance.

Classes, School Closure Days & Drop-Off Sessions

• Cancel 48+ hours before the start time for a credit toward a future session or event.
• Cancel within 48 hours and the booking is non-refundable — staffing and materials are already set.
• No-shows do not receive a refund or credit.

Summer Camp

• Full payment is required at registration.
• Cancel 30+ days before your week starts: refund minus $75 per week.
• Cancel 15–29 days before: 50% credit toward a future program.
• Cancel 14 days or less: no refunds or credits.
• Missed days are not refunded.

Workshops & Special Events

• Limited space and pre-purchased materials mean all sales are final unless you let us know at least 5 days prior.
• Can't make it last minute? You're welcome to transfer your spot to a friend — just email us their name.

Sick Policy

Please keep your child home if they have a fever, vomiting, diarrhea, or anything contagious. Kids need to be fever-free for 24 hours (without medication) before coming back.

• If your child wakes up sick, email us that morning and we'll give you a credit toward a future day. This applies to all programs, including camp.
• If your child gets sick while they're with us, we'll call you and ask that they be picked up within the hour.

Emergencies

We get it — sometimes life really does happen. If your family has a genuine emergency (injury, unexpected event), please reach out. We'll review case by case and do our best to offer a partial credit or future class swap when possible.

If The Clubhouse Cancels

If we ever need to cancel due to weather, low enrollment, or unforeseen circumstances, you'll get your choice of a full refund or credit toward a future session.

Questions? Email nweirich@theclubhousewc.com